Privacy Policy

How we collect, use, and protect your personal information

Our Commitment to Privacy

At Jaaz Markets Ltd., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data across our website and mobile applications (including the Jaaz Markets Android app), in compliance with applicable data protection regulations, including GDPR.

Effective Date:

Information We Collect

1. Account & Contact Information

  • •Email address and phone number — the only details required to create an account
  • •Optional profile details you choose to provide (such as your name or country)

We do not require government-issued ID, passports, or proof-of-address documents to register or use the app.

2. Trading & Payment Information

  • •Trading account balances and activity (demo accounts use simulated virtual funds only)
  • •Payment details are entered only if you choose to fund a real-money account, and are handled by our third-party payment providers — we do not store full card numbers

3. Technical and Usage Data

  • •IP address, browser type, and device information
  • •Login timestamps and access logs
  • •Cookies and similar tracking technologies
  • •Trading platform usage and activity data

Mobile Application & Device Data

When you use the Jaaz Markets mobile application, we may additionally collect and process the following. This corresponds to the Google Play Data safety disclosure shown on our store listing:

  • •Device & technical data: device model, operating system version, app version, language, and approximate region derived from your IP address
  • •Diagnostics: crash logs and performance data used to keep the app stable
  • •Camera & photos: accessed only if you choose to add a profile picture or upload a payment receipt
  • •Notifications: in-app and on-device notifications about your account; you can disable these in your device settings
Demo accounts: Demo (practice) accounts use simulated virtual funds with no monetary value. No payment or banking information is collected to open or use a demo account.

We do not sell your personal information, and we do not use your data for third-party advertising.

How We Use Your Information

Account Management: To create and manage your account and process your requests
Fraud Prevention & Legal: To detect and prevent fraud or abuse and to comply with applicable legal obligations
Customer Service: To respond to your inquiries, provide support, and communicate important account information
Security: To monitor for suspicious activity, prevent unauthorized access, and protect your account
Service Improvement: To analyze usage patterns and improve our platform and services
Marketing: To send you promotional materials and trading updates (with your consent, where required)

How We Protect Your Data

Encryption

All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data at rest is also encrypted in our databases.

Access Controls

Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. All access is logged and monitored.

Secure Storage

Personal data is stored on secure servers with multiple layers of protection including firewalls, intrusion detection systems, and regular security audits.

Regular Backups

Data is regularly backed up to secure, geographically distributed locations to ensure business continuity and data recovery capabilities.

Your Privacy Rights

Right to Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your data (subject to legal retention requirements)
Right to Object: You can object to certain processing of your data, including marketing communications
Right to Data Portability: You can request your data in a structured, machine-readable format

When We Share Your Information

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

  • •Service Providers: With trusted third-party service providers who assist in operating our platform (such as payment and communication providers) under strict confidentiality agreements
  • •Legal Obligations: When required by law, court order, or regulatory authority
  • •Fraud Prevention: To prevent fraud, money laundering, or other illegal activities
  • •Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

Essential Cookies: Required for website functionality and security (e.g., maintaining your login session)
Analytics Cookies: Help us understand how visitors use our website to improve services
Preference Cookies: Remember your settings and preferences for a better user experience

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

Account & Data Deletion

To request deletion of your account and associated personal data, send an email from your registered email address to support@jaazmarkets.com. Please include the email address and phone number linked to your account so we can verify and process your request.

Upon a verified request we delete your personal data, except records we are legally required to retain (for example, transaction records that applicable laws may require us to keep for a defined period). Such records are securely stored and deleted once the applicable retention period ends.

Children's Privacy

Our website, mobile application, and services are intended only for individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will delete it promptly.

Exercise Your Privacy Rights

To exercise any of your privacy rights or if you have questions about how we handle your data, please contact our Data Protection Officer:

Email: privacy@jaazmarkets.com

We will respond to your request within 30 days.

Questions About Our Privacy Policy?

Contact us for clarification on how we protect your personal information

Email Privacy Team Back to Legal Documents

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